IT Operations Analyst

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IT Operations Analyst

In servicing our consumers and restaurants, the IT Operations Analyst (IOA) monitors first-hand Takeaway's websites, apps, ordering, connection and delivery methods - while providing basic IT support services to Customer Service outside normal office hours.

FULL-TIME · ENSCHEDE

The IT Operations Analyst pro-actively analyses Takeaway's operational technology platform in all its monitoring and logging on abnormalities before they evolve into customer facing problems. He or she acts as first-line contact for Customer Service in answering and addressing system abnormalities. The IT Operations Analyst assesses, filters and escalates problems to the second-line SysOps Engineers and circles back to the Customer Support employee concerned.

Job Requirements

  • Eager to learn how Europe's biggest food delivery technology platform operates in all its technical dimensions
  • High energy, service-oriented mindset, strong analytical and communications skills.
  • Acting pro-active, decisive, assertive and stress resistant.
  • Preferably higher IT Education on HBO or Academic level or enrolment.
  • Good English speaking and writing skills.
  • Proficient with IT office system like Microsoft Office and Google Apps.

  • Expertise with workflow / issue-tracking systems like Jira, Zabbix, Grafana is a plus.
  • Working experience as call center agent in our call-center is a plus.