Junior CRM Specialist

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Junior CRM Specialist

Are you that rare breed of data-driven CRM professional who knows how to create value for both the customer as well as the business? Do you have a passion for offering the right content, at the perfect time via the most relevant channel? Would you like to work with a reach of millions of customers and directly influence the customer experience? Do you love to make the life of millions of people a little bit easier? Do you get a kick out of improving KPI’s? Are you ready to be part of a fast growing, highly motivated and skilled CRM team? Read on!

FULL-TIME · AMSTERDAM

We - Takeaway.com - are the leading online food-delivery platform in continental Europe and are looking for a (Junior) CRM specialist. 

The Position

  • Coordinate between different stakeholders and responsible teams from planning to execution of customer reactivation and campaigns. (email/push)
  • Improve Customer Lifetime Cycles (CLC) based on Customer Lifetime Value (CLV), Cohorts and Churn analyses
  • Facilitate implementation of software tools e.g. for email and push messaging
  • Report on KPIs for team and department management 
  • Optimize campaigns based on subject lines, send time, templates etc. from segmentation of audience to evaluation of tests.

 A day in the life of:

Today your team was provided with new data insights on customer retention in Germany. You participate in a 20-minute brainstorm with peers to decide on possible strategies.

The content team jumps in and provides you with content for your plan. You set up the campaign and see increased open rates, double click rates, and a promotion that led to 12% decrease in a specific group of churned customers. You go for lunch and suddenly bump into the BI colleague who found new insights on a small group of Dutch customers you tested on earlier. You tell him you’ll first work on a Polish campaign because the possible ROI is much higher but in the afternoon you’ll come back to him. Suddenly it’s already 6PM and you’ve noticed how quick time passes as you are so excited about the campaign testing results. 

 Your profile:

  • A bachelor/academic degree in Business Administration or related field;
  • Excellent understanding of email and push marketing concepts and metrics;
  • A sound understanding of cohort-, RFM-, clustering- and e-mail/message pressure analysis;
  • Fluent in English (our company language), preferably with great Dutch or German language skills;
  • 1-2 (or more) years of working experience in a similar ecommerce role.

Bonus points for:

  • Experience in building Customer Lifetime Value models, advanced segmentation and marketing mix modeling;
  • Experience in setting up/using DMP’s, 360-degree customer profiling, marketing automation;
  • Buyer/customer journey mapping;
  • Knowledge of HTML.

Team:

You are part of one of the “Customer Retention Management” Team which has a clear focus to improve retention, based on clear data-insights developed in cooperation with our BI team. Therefore, the people in the team have different backgrounds and roles to achieve the goal (and thereby opportunities to learn from your peers). By doing so you have a big contribution to Takeaway.com's growth strategy.    

Our offer:

  • Big influence on big and growing customer groups!

  • Awesome team events;

  • A competitive salary;

  • Travel costs 1st class public transportation;

  • Pension plan 50% paid by Takeaway.com;

  • 25 holidays a year on a full-time basis;

  • An office location within the heart of Amsterdam (5 min. from Central Station);

  • Company laptop;

  • Internal as well as external schoolings and conferences;

  • Hackathons and prototyping of new solutions;

  • Being part of a new, young, professional and international team;

  • Work in a fast-growing company.

Takeaway.com is the leading food ordering website in Continental Europe, with a proven business model that provides an effective revenue stream for restaurants and convenience for consumers. Headquartered in Amsterdam and with established operations in 9 countries across Europe and Vietnam, our business has grown rapidly in recent years. With almost 50 million orders and double-digit growth we are the fastest growing player in many markets  and still see a lot of untapped potential.

Are you ready to join?

Privacy Statement: Your data will be used by Takeaway.com Group B.V. for the sole purpose of processing your job application. All data are treated confidentially according to Dutch law on data protection and privacy. By submitting your application, you agree that your data may be processed by group companies of the Takeaway.com Group and by third parties (other than Takeaway.com Group B.V.) that are instructed by Takeway.com Group B.V. to ensure the technical deployment, delivery and maintenance of the online application tool. For the sole purpose of processing your application, your data will be stored and processed in a database managed by Takeaway.com Group B.V.

After finishing the application process, Takeaway.com Group B.V. will delete your data within 4 weeks after termination of the application process, unless you have given your consent to contact you for future job offers, we will then delete your data within 1 year after the termination of the employment process. For further information regarding your data and to object to any future data processing you may contact us via [email protected]

Please also refer to our general privacy statement.