Takeaway.com is a leading online food delivery marketplace in Continental Europe, connecting consumers and restaurants through its platform in 9 European countries and Vietnam.
Partner Services Operations is committed to drive commercial value by providing restaurants relevant insights, tools and promotional materials. As a Lead Partner Services Specialist you ensure that our country teams have the information and tools they need to be successful. At the same time you will educate, train and assist country teams on new developments. You will provide guidance, share best practises and deliver results by executing projects yourself.
You will work closely with internal departments such as Sales, Scoober, Customer Service and Partner Marketing to ensure our teams stay up-to-date on new developments. You will be responsible for coordinating operational requests in support of our Partner Services country teams.
Your main responsibilities will concern the following activities:
Define clear work processes, standards and instructions for local partner services teams;
Innovate on existing processes by initiating and driving change;
Increase Partner Satisfaction;
Quantitative & Qualitative research;
Educate, train and assist local partner services teams on new developments;
Coordinate with internal departments;
Support Restaurant Assistants & Consultants in their day-to-day work.
This position is brand - new! Step behind the wheel and write history yourself.
We are looking for a candidate who has proven experience in:
+3 years of relevant working experience;
a bachelor degree;
a proactive and results driven mentality;
an excellent understanding of the restaurant market;
You are able and willing to travel (Berlin, Brussels, Amsterdam, etc.)
The Partner Services Team is growing immensely. There is a lot of (international) dynamic going on and the energy level is high ! You will be working from the Enschede office, where a large part of the Partner Services Team is stationed.
Working in a young, dynamic and international team with flat hierarchies;
Awesome company events (e.g. summer party and yearly skiing trip).
A market-conform salary;
25 vacations days, based on a 40-hour work week;
50% contribution to your pension;
Variety in your work and a fantastic, informal work atmosphere;
A challenging workweek of 40 hours;
Takeaway.com is the leading food ordering website in Continental Europe, with a proven business model that provides an effective revenue stream for restaurants and convenience for consumers. Headquartered in Amsterdam and with established operations in 9 countries across Europe and Vietnam, our business has grown rapidly in recent years. With almost 50 million orders and double-digit growth we are the fastest growing player in many markets and still see a lot of untapped potential.
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After finishing the application process, Takeaway.com Group B.V. will delete your data within 4 weeks after termination of the application process, unless you have given your consent to contact you for future job offers, we will then delete your data within 1 year after the termination of the employment process. For further information regarding your data and to object to any future data processing you may contact us via [email protected]
Please also refer to our general privacy statement.