Lead Partner Services Specialist

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 Lead Partner Services Specialist

You are passionate about the food industry. You are data-driven, proactive and a great communicator. You know how to drive change and translate ideas into new business opportunities. 

FULL-TIME · ENSCHEDE

We - Takeaway.com - are the leading online food-delivery platform in continental Europe and are looking for a Lead  Specialist to join our Partner Services Operational team.

Partner Services Operations is committed to drive commercial value by providing restaurants relevant insights, tools and promotional materials. As a Lead Partner Services Specialist you ensure that our country teams have the information and tools they need to be successful. At the same time you will educate, train and assist country teams on new developments. You will provide guidance, share best practises and deliver results by executing projects yourself.

You will work closely with internal departments such as Sales, Scoober, Customer Service and Partner Marketing to ensure our teams stay up-to-date on new developments. You will be responsible for coordinating operational requests in support of our Partner Services country teams. 

The position:

Your main responsibilities will concern the following activities:

  • Define clear work processes, standards and instructions for local partner services teams;

  • Innovate on existing processes by initiating and driving change;

  • Increase Partner Satisfaction;

  • Quantitative & Qualitative research;

  • Educate, train and assist local partner services teams on new developments;

  • Coordinate with internal departments;

  • Support Restaurant Assistants & Consultants in their day-to-day work.


A day in the life of:

This position is brand - new! Step behind the wheel and write history yourself.

 Your profile:

We are looking for a candidate who has proven experience in:

  • Change management;
  • Influencing stakeholder management;

    With
  • +3 years of relevant working experience;

  • a bachelor degree; 

  • a proactive and results driven mentality;

  • an excellent understanding of the restaurant market;

  • Ideation;

    And

  • You are able and willing to travel (Berlin, Brussels, Amsterdam, etc.)


Bonus points for:

  • F&B experience;
  • Verbal and / or written language skills in German or French.

Team:

The Partner Services Team is growing immensely. There is a lot of (international) dynamic going on and the energy level is high ! You will be working from the Enschede office, where a large part of the Partner Services Team is stationed. 

Our offer:

  • Working in a young, dynamic and international team with flat hierarchies;

  • Awesome company events (e.g. summer party and yearly skiing trip).

  • A market-conform salary;

  • 25 vacations days, based on a 40-hour work week;

  • 50% contribution to your pension;

  • Variety in your work and a fantastic, informal work atmosphere;

  • A challenging workweek of 40 hours;

  • An office location within the heart of Enschede (10 min. from Central Station)

    With drinks every Friday, and fresh fruit every day, we’ll take good care of you. And if you come up with some good ideas or worthy initiatives, we’ll make sure you’ll be rewarded. We love to challenge you to get the best out of yourself. And if you make a useful contribution to our processes, we’ll appreciate this immensely.


Takeaway.com is the leading food ordering website in Continental Europe, with a proven business model that provides an effective revenue stream for restaurants and convenience for consumers. Headquartered in Amsterdam and with established operations in 9 countries across Europe and Vietnam, our business has grown rapidly in recent years. With almost 50 million orders and double-digit growth we are the fastest growing player in many markets  and still see a lot of untapped potential.

Are you ready to join?

Privacy Statement: Your data will be used by Takeaway.com Group B.V. for the sole purpose of processing your job application. All data are treated confidentially according to Dutch law on data protection and privacy. By submitting your application, you agree that your data may be processed by group companies of the Takeaway.com Group and by third parties (other than Takeaway.com Group B.V.) that are instructed by Takeway.com Group B.V. to ensure the technical deployment, delivery and maintenance of the online application tool. For the sole purpose of processing your application, your data will be stored and processed in a database managed by Takeaway.com Group B.V.

After finishing the application process, Takeaway.com Group B.V. will delete your data within 4 weeks after termination of the application process, unless you have given your consent to contact you for future job offers, we will then delete your data within 1 year after the termination of the employment process. For further information regarding your data and to object to any future data processing you may contact us via [email protected]

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