Customer Service Agent - Portuguese

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Customer Service Agent - Portuguese

For our beautiful and growing office in Brussels, we are looking for new colleagues in our international team of Customer Service Agents. 


The position:

In our Customer Service team, you are the first point of contact for our restaurant partners. For various different questions, requests and incidents, you will be able to find the right solutions and therewith ensure a smooth operation of our business.

Your tasks

  • Consultation of our clients (usually restaurants) regarding our services via telephone as well as email and social media;
  • Keeping an eye in incomplete orders and passing on the information about the orders to the restaurants via telephone, when they did not arrive there automatically;
  • Answering questions and complaints regarding payments, merchandise articles, reviews, technical issues, and many more topics - it will not get boring for sure!
  • Customer master data management;
  • Close cooperation with other departments within the company.

What should you bring with you?

  • Excellent or native Portuguese skills  and fluently in either French or Dutch;
  • You finished an apprenticeship and/or have relevant work experience;
  • Good knowledge of MS Office programs;
  • You know how to stay calm in stressful situations and remain friendly and solution-oriented;
  • Writing professional emails to clients comes naturally to you;
  • You are available to work in shifts, in weekends and on public holidays (between 09:00 and 00:00); every 4 week cyclus you have 1 whole weekend on Saturday and Sunday. On other weeks your 'weekend' is, partly, on weekdays. 
  • Getting back home after the late shift is not a problem for you (our office is at Tour & Taxis in Brussels) - preferably you live in Brussels or close by.

What's on the menu for you? 
  • Working in a young, international team;

  • Short decision making processes and flat hierarchies; 

  • A brand new & stylish office at Tour & Taxis in Brussels;

  • The best team and company events (even a ski trip with the whole company once per year);

  • Fresh fruit and great coffee in the office;

  • 10 Euro voucher for our platform every month;

  • Meal vouchers;

  • 32 holidays per year (20 holidays and 12 ADV);

  • Travel allowance;

  • A dynamic work environment with flat hierarchies.

Are you ready to join?

In 2000 student Jitse Groen founded and launched one of the world’s first online food delivery marketplaces, Within the last 17 years, we made it from a tiny little student room into a billion dollar company: As the leading online food delivery marketplace in Europe, we currently connect millions of consumers and tens of thousands of restaurants in 8 European countries and Vietnam.  

With over 900 hardworking international employees, spread across 5 offices in the Netherlands, Belgium, Germany, Poland and Vietnam, we are planning to keep on growing with one goal in mind: “become the most beloved food ordering brand in Europe”.  

It is not without good reason that every month 25 new employees are hired. The market we’re operating in changes rapidly and is still growing, the potential is nowhere near yet exploited. As we like doing everything ourselves we have a lot of in-house expertise.

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